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Participants using the toolkit to create scenarios in industry workshop

NICER Case Study: Consumer Experience scenario-building toolkit

The Textiles Circularity Centre (TCC) Consumer Experience (CX) Scenario-Building Toolkit is a card-based resource developed for use with consumers, designers, and industry to explore and re-design their experiences of the textile circular economy. The toolkit cards are used to build possible scenarios (stories) that describe a retail experience, and the resources and events that might feature in it. Scenario-building enables us to facilitate interactions with key stakeholders to bring their knowledge and insights into the TCC research and ensure that CX design of scenarios are informed by real-world needs. The toolkit has informed the development of four provisional scenarios from an industry-workshop. The tool has been validated by industry partners who requested to take the tool into their companies to facilitate interactions with clients or other stakeholders.


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Find out more about news and events from the Textiles Circularity Centre - our innovations in textiles manufacturing and design for a circular bioeconomy; consumer experience design that gives citizens agency to participate in the circular economy; and open access to circular textiles through supply chain design and technology.