NICER Case Study: Consumer Experience scenario-building toolkit
The Textiles Circularity Centre (TCC) Consumer Experience (CX) Scenario-Building Toolkit is a card-based resource developed for use with consumers, designers, and industry to explore and re-design their experiences of the textile circular economy. The toolkit cards are used to build possible scenarios (stories) that describe a retail experience, and the resources and events that might feature in it. Scenario-building enables us to facilitate interactions with key stakeholders to bring their knowledge and insights into the TCC research and ensure that CX design of scenarios are informed by real-world needs. The toolkit has informed the development of four provisional scenarios from an industry-workshop. The tool has been validated by industry partners who requested to take the tool into their companies to facilitate interactions with clients or other stakeholders.